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Accommodation Quality Standards

We understand that quality is one of the keys to success in today's hospitality industry ensuring that guest expectations are met and that they go away pleased.

Our Accommodation Quality Standards are a set of guidance notes for our properties.
  • ensure that all properties  are assessed against the same criteria.
  • allow guests to have confidence in the accommodation they are booking.

The following factors are taken into account:
  • Condition – maintenance & appearance of the property
  • Physical and personal comfort – quality contributes to the comfort of the guest
  • Service and Hospitality afforded to guests
  • Attention to detail – care is taken to ensure that the guest experience is special offered to all guests
  • Guest choice and ease of use – guest experience is enhanced through choice
  • Cleanliness – paramount importance to all guests.